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Recruitment and Training

Job Vacancies

Accommodation Manager

ANEW
Due to significant growth of Anew’s Accommodation and Outreach Service for Homeless and Vulnerable pregnant women and their babies, a position of National Accommodation Service Manager has been created to manage this service. Currently based in Dublin, it is envisaged that as the organisation grows, further accommodation will be created and the National Accommodation Manager will be responsible for this on a National level.
The National Accommodation Service Manager will work closely with Anew’s Eastern Regional Manager and will have overall responsibility for managing and leading the accommodation staff and volunteers. A priority of the job holder will be to develop funding streams and ensure compliance across all facets of this service.
There is a requirement for the successful candidate to be flexible in their approach to ensure the needs of the organisation are met. There will be a need to assign additional /alternative tasks or duties dependent on the needs of the organisation and will be within the job holder’s capabilities.

Job Title: National Accommodation Manager
Reporting to: CEO, Head Office
Location: Currently in Dublin (with travel) but Anew reserves the right to change location
Full Time/Part Time: Full Time
Salary: DOE
Duties and Responsibilities
Management and Leadership
• The National Accommodation Manager will have overall responsibility for the Accommodation and Outreach Service in Anew, the successful candidate will be able to effectively develop and support a new but experienced team of people. This will involve providing appropriate supervision to the team working with complex and difficult client needs
• Ensure the safe and compliant operation of Anew’s current Accommodation Service for Homeless Pregnant Women in Swords using Dublin Regional Homeless Executive’s “Supported Temporary Accommodation” model of service
• Co-ordination and development of all Outreach work associated with the service for pregnant and new mothers based in family hubs and other accommodation
• Develop systems and procedures to support preventative interventions for vulnerable pregnant women and their babies in the areas of homelessness and child protection
• Work collaboratively with the Anew’s Eastern Regional Manager in Anew’s centre in Tara Street, Dublin
• Ensure that Accommodation and Outreach staff who are based in the Centre in Tara Street work in harmony with other services managed by the Eastern Regional Manager in this centre
• Oversee the Life Skills classes run by Anew staff to support vulnerable pregnant women and their babies
• Ensure weekly organisational meetings are held with Accommodation Service staff
• Oversee the development and implementation of a 24 hour roster for the accommodation unit in Swords
• Ensure all Emergency and Critical Incident Policies are in place and active and be part of the escalation process for any incidents
• Develop Anew’s Accommodation and Outreach service Nationally to support each of the housing models
• Represent the organisation at Government level
• Provide support in the development and implementation of the organisations strategy on Homeless Services
• Leadership of all staff assigned to the accommodation service including all Community Employment, Tus workers, Volunteers and Job-Bridge Staff
• Promote within the organisation the development and sharing of good practice in the delivery of services
• To work as part of Anew’s Management Team to inform strategy going forward

Organisation and Administration
• Collate and coordinate returns required for funders and/or statutory authorities
• Attend external meetings and represent the organisation on various networks
• Identify any shortcomings in the service and develop strategies to address them
• In depth knowledge of Case studies/ Statistics relating to the service
• Weekly compiling/coordination of statistics to be provided to Head Office/funders/media
• Management of the Accommodation Premises operated by Anew to ensure the safety of all who visit or work there and the implementation of proper security and safe practices
• Contribute to the development of the annual report and provide relevant information regarding the homeless service in relation to finance, case studies and statistics
• Any other duties that may be considered appropriate

Liaison with Head Office
• Liaison with Head Office in all areas such as HR, Finance and Compliance
• Attendance at Management meetings as required or as considered appropriate
• Preparation of reports for Board Meetings

Media and Publicity
• Supporting Head Office in handling all media enquiries pertaining to Anew’s Accommodation Service
• Contribute to the development of a communications strategy for this service
• Managing website and social media content for Anew’s Accommodation Service
• Support Head Office in the representation of the organisation on media related issues concerning Anew’s Accommodation and Outreach Service

Networking
• Networking and representing the organisation at events (may take place outside of office hours)
• Ensure the organisation is represented at all housing related conferences/ summits
• Develop key relationships with funders and any other key organisations

Corporate Governance and Compliance
• Attend quarterly meetings with the funders to provide updates
• Manage the implementation and compliance of best practice in corporate governance, legal requirements and regulations to ensure that Anew is fully compliant with Funding Organisations’ requirement
• Ensure compliance with all Health and Safety regulations
• Preparation of reports as required by Head Office together with regular reporting for national and board meetings
• Promote full Compliance with all statutory regulations; guidelines and best practice in homeless accommodation service
• Maintain and develop a comprehensive set of national policies and procedures to support framework
• Ensure compliance with housing legislation and codes of good practice
• Provide guidance and advice to senior management of critical issues or areas on compliance which need to be addressed
• Ensure compliance with National Standards
• Build a commitment to change and embrace best practice with volunteers, management and staff within the Accommodation and Outreach service

Risk Management
• Continually reassess the operational risks inherent in the provision of services, taking account of changes in legal and regulatory requirements and best practice
• Identify and work to resolve ‘Serious Incidents’ as set out in the Serious Incidents policy
• Conduct periodic reviews in each area to monitor progress and compliance
• Provide, manage and store timely reports, updates and data on service provision

Financial Management
• Management of the day to day budget for Accommodation and Outreach Service
• Regular meetings with the finance department
• Preparation of financial reports as required by Auditors, Head Office or Board
• Ensuring that all aspects of the homeless service are operating within budget and that reports are prepared on exceptional issues
Funding Streams
• Identify new areas of funding to support the Homeless Accommodation Service
• Develop comprehensive applications/ Proposals for funding
• Capital Projects – support and assist in preparing capital project applications, and funding applications
• Prepare capital applications for grant Aid or statutory funding
• Support Head Office in the negotiation of contractual arrangements with funders

Requirements and Qualifications

EDUCATION
• The successful candidate will hold an honours degree in the Social Sciences
• A post graduate qualification in Social Housing or management is desirable.

KNOWLEDGE
• Knowledge in the area of Homelessness and social care within the Irish context
• Detailed knowledge and understanding of the role and responsibilities of statutory agencies in relation to homelessness and social care
• Thorough understanding and knowledge of statutory funding mechanisms for Homelessness and social care
• Knowledge of recent developments in Ireland in the planning and delivery of services for people who experience homelessness and those in need of housing
• Knowledge of Key Performance Indicators for homelessness
• Knowledge of the optimal governance arrangements required to operate homeless accommodation

EXPERIENCE
• At least 2 year’s management experience at a senior level in an organisation providing housing solutions to people with complex needs
• Experience of supporting and supervising a client facing team
• Extensive experience of working in or with voluntary sector services
• Experience in liaising and negotiating with statutory funding providers
• Experience of successful development, management, implementation and evaluation of complex project plans

SKILLS
• Excellent communications skills, both written and verbal, in individual and group situations. Ability to gain rapport with and to relate to a wide variety of audiences both internally and externally
• Excellent IT skills and proficient in Microsoft Office
• A positive outlook with resilience and persistence in the face of barriers and setbacks
• An ability to establish and foster excellent working relationships with many different people across different functions and locations
• Project Management skills
• An ability to write reports in a clear, concise and structured manner

Please forward cover letter and CV to Fiona.dunny@anew.ie
Closing date for applications is 21st March 2018.

PR Intern
We are currently recruiting a PR Intern, it’s a great development opportunity for potential interns.

Training and CPD

 As part of Anew’s training policy employees are offered the opportunity to avail of further training within their relevant discipline. Volunteers are also offered training opportunities including induction, mentoring support and role specific training.

The Department of Adult and Community Education, National University of Ireland Maynooth has been engaged by the HSE Crisis Pregnancy Programme to deliver an NUI Certificate level in-service training course in Crisis Pregnancy Counselling that serves as a model of good practice in the field. All relevant Anew employees and volunteers are offered an opportunity to avail of this accredited course.

“This is a brilliant service! In my experience Anew has provided huge support to women in crisis with an unplanned pregnancy and post pregnancy. It offers a warm, welcoming environment both to service user and health care professional. It is extremely flexible and accessible in its approach, consistently placing the service user at the centre of its work. It provides practical and emotional support to allow women to confidently enjoy their pregnancy and early motherhood. Personally, it has been a pleasure to see women and their babies benefit and thrive from their contact with Anew.”

Margaret Walsh, Senior Social Worker, St. Vincents Hospital Mental Health Team

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