Frequently Asked Questions
It’s common to have a range of feelings and thoughts when considering counselling. Please read through the below, which should provide more clarity about our counselling sessions here at Anew.
Q: What can I talk about?
A: You can talk about anything that is on your mind, counselling is a safe space for you to bring anything you feel you need to discuss or to help you process any difficulties you may be facing.
Q: Is this a confidential service?
A: Yes, what you say to your counsellor is confidential and all of our staff adhere to a code of conduct and policies regarding confidentiality. Information you provide will not be shared, other than in exceptional circumstances such as safeguarding issues or if required by law, your counsellor will explain the limits on confidentiality to you.
Q: Can I contact my counsellor between sessions?
A: As we are not an emergency or crisis service, your counsellor will not be available to you between sessions. If you are experiencing a crisis, contact Samaritans on 116 123 or email [email protected] You can also contact Spun Out by texting HELLO to 50808
Q: How long will my counselling last?
A: You will meet weekly with your counsellor. Each session is 50 minutes in duration. You can discuss how many weeks you wish to engage with counselling during your assessment appointment with your counsellor.
Q: What happens at an assessment appointment?
A: A counselling assessment provides you with a safe and confidential space to begin to talk about your reasons for coming to counselling at this time and the difficulties you are having. People arrive for counselling with different needs and expectations. We can discuss what your expectations are and any anxieties you might have. This initial session also provides the opportunity for you to ask any questions or discuss any concerns you may have about counselling
Q: How will I feel after a counselling session?
A: It is common to feel a range of emotions after a session. For example, you might come out of your session feeling:
- Relieved, if you’ve shared something important and felt heard and understood
- Energised, if you’ve started to understand something new about yourself or
set yourself a new goal to work on
- Exhausted, if you’ve found the session challenging or hard work
- Frustrated, if you didn’t get what you wanted out of your session or haven’t
felt heard or understood
- Upset or overwhelmed, if the session has brought up very painful or difficult memories or feelings.
Q: How do I make an appointment?
A: To make an appointment for our counselling service, telephone or text the
counselling line on 086 027 5677. Leave your name and phone number on the
answering machine or send a text message and a counsellor will be in touch to arrange an appointment with you.
Q: What if I need to cancel an appointment?
A: We understand that things happen and sometimes clients can’t make it to their appointments. We appreciate if clients could give us as much notice as possible so that we can allocate this time to another client.