Housing Case Worker (Full Time)

The primary purpose of this role is to support pregnant women and new mothers experiencing homelessness to prepare for, secure and settle into tenancies and other accommodation options. As part of the wider team in Anew, the post holder has specific responsibility in relation to housing for all service users and residents of Anew’s accommodation service.

Reporting to the Senior Services Manager the role is based in Dublin 2 and includes travel across the Dublin Region as required.

Core Duties

Residents and Service Users

• Completion of comprehensive assessments with each service user or resident to identify appropriate housing options.
• Work alongside nominated keyworkers to ensure comprehensive support packages are in place for each resident of Anew’s accommodation.
• Admission of residents to Anew’s accommodation service, ensuring they are provided with a full induction and welcome.
• Liaison with Central Placement Service in relation to accommodation vacancies and move ons.
• Provision of assistance and support to service users and residents in relation to dealing with Local Authorities to ensure they understand and complete all relevant paperwork to secure tenancies.
• Support service users and residents to establish tenancies by assisting property searches through websites, local advertisements, landlords and letting agents.
• Identification and development of relationships with letting agents, landlords and developers to source tenancies for residents.
• Preparation of service users and residents for contact with letting agents and for property viewings.
• Arrangement and accompaniment of service users and residents as appropriate to viewings of properties and provision of support around negotiations with landlords and letting agents, ensuring the property meets safety standard and is well maintained.
• Assistance to service users and residents including accompaniment to meetings as required to complete all relevant paperwork connected to their tenancy or other move on.
• Referral of service users and residents to appropriate tenancy sustainment programmes (Sli) and arrangement of handover meetings as required.
• Coordination and signposting of service users and residents to appropriate alternative service providers as required.
• Provision of support to service users and residents to develop skills to maintain tenancies, life skills, budgeting and house management skills.

Administration and Record Keeping

• Maintenance of up to date records and metrics around numbers and outcomes for service users and residents.
• Oversee and ensure all service users and resident’s files are up to date on PASS and outcomes are captured, as Anew are an outcome-based service.
• Report to management and funders on Key Performance Indicators.
• Identification and highlighting of blocks and barriers to residents, accessing suitable housing options and report on these as required.
• Keep up to date on external policies and issues as they arise.
• Collection of accommodation charge/rent from clients and the maintenance of financial records on income and expenditure related to Anew’s accommodation.
• Housing eligibility, HAP, other accommodation options and tenancy sustainment.

Organisational

• Participation in all team objectives relevant to the overall aims and objectives of the service.
• Attendance at relevant networks, conferences and internal/external meetings as required.
• Support management in identifying and securing development opportunities for the service.

Requirements for the Role

Personal attributes

• Commitment to the delivery of a quality service to pregnant women and new mothers experiencing homelessness and where appropriate to the baby’s father.
• Ability to act on own initiative and consult where appropriate.
• Excellent organisational skills.
• Ability to work under pressure and to make decisions in consultation with line manager when appropriate.
• To be committed to adhering to best practice in work and be innovative and open to change.
• Ability to form objective relationships with this client group. colleagues and other agencies.

Required Qualifications and Experience

• NQF Level 7 in a relevant discipline – Social Care, Social Policy, Housing & Welfare etc. and minimum 2 years’ experience in a similar or directly transferable role.
  Or
• 4 years in a directly transferable post demonstrating a commitment to continuous professional development and a demonstrable knowledge and understanding of the expectations of the role.
  and
• Experience working with women in a social care service, domestic violence, residential care and/or homeless services.

Additional

• Good IT skills and proficiency in Microsoft Office is required.
• Experience working with women in a social care service, residential care and/or homeless services is desirable.
• Ability to produce reports and deliver presentations is an advantage.
• Experience working with pregnant women and new mothers is an advantage.
• A Full Driving License would be a distinct advantage in this role. This role requires a significant level of flexibility to respond to the needs of the residents in service at any time.

Terms and Conditions

• Full-time post based on a 35-hour week.
• There is a probationary period of six months.
• Satisfactory Garda Vetting is required
• Salary: DOE and as part of Anew’s Pay Scale.
• This post is dependent on the ongoing provision of resources from Anew’s funders.
• The post is based in Dublin 2 and includes travel across the Dublin Region as required.
• Participating in the “On-Call” rota as per Anew’s On Call policy is a requirement of the role.
• Anew is an equal opportunity employer.

Application Process

If you are interested in applying for this position, please email a cover letter and a copy of your CV to claudia.morrin@anew.ie before the closing date of 5pm on Tuesday, 4th November 2025. Please ensure to include ‘Application for Housing Case Worker’ in the subject line of your email. If you have any questions on this role, please phone Marian Barnard on 086 4117731. Some interviews may be held before the closing date.

Please note that a panel will be formed for a waiting list of candidates for any future vacancies that become available in the organisation.

Social Care Worker (Part Time)

The primary purpose of the role is to provide intensive support to pregnant women and new mothers experiencing homelessness in our Day Services in Dublin 2 and via Outreach in the Dublin area. A flexible approach is needed around hours of work to ensure the needs of the organisation are met and the post holder is required to be “on call” occasionally.

The post holder will work in Anew’s Day Services and providing associated Outreach work as follows:

Day Services

Working closely with Anew’s Senior Service Manager, Team Leader, Project Co-ordinators and wider team in Anew, the post holder will work within Anew’s programmes to ensure efficient and effective practical and emotional supports to the women and babies who use our services. As part of this, the post holder will provide intensive key working and delivery of programmes such as promotion of good mental and physical health, dealing with domestic abuse, addiction, parenting, relationships, advice on accommodation and life skills.

Outreach

The post holder will occasionally be required to work in other locations such as Family Hubs and other Emergency Accommodation.

Client work

• Prepare and implement individualised and holistic support plans for pregnant women and new mothers experiencing or at risk of homelessness.
• Prepare risk assessments for the women and babies that use the services of Anew.
• Engage in regular case management meetings using best practice.
• Provision of practical support and advice to new mothers to develop skills to meet their babies needs on an ongoing basis e.g., budgeting, baby care, hygiene, nutrition etc.
• Liaise with the Housing and Information Officer in relation to issues relating to access to entitlements and housing issues.
• Act as an advocate for the women and babies.
• Network with other relevant agencies in consultation with the Co-ordinator, Team Leader and Manager to ensure an integrated approach to presenting needs.
• Be vigilant for signs or concerns of physical, sexual and emotional abuse and neglect regarding the welfare of children and immediately bring any concerns to the attention of the Designated Liaison Person.
• Assist with the delivery of programmes and projects throughout the service.
• Use the Outcome Star and other assessment methods to monitor progress and effectiveness of the programmes and service.

Teamwork

• Work within a team centred consistent approach.
• Develop and implement shift planning.
• Ensure consistency and follow through on interventions between shifts.
• Provide accurate and precise information at handover and team meetings.
• Support other staff with follow through on resident’s support plans.
• Provide verbal and written feedback on the progress of the mother and baby as required.

Health and Safety (specifically for Anew’s Centre in Dublin 2)

• In collaboration with the management team, the role includes leading out on Health and Safety of the Day Services and ensuring Health and Safety awareness amongst staff, service users and visitors.
• As the Lead Person ensure Anew’s Day Service adheres to all relevant Health and Safety policies and legislation and that any security measures for the Centre and its contents are operated as appropriate.
• Monitor health and safety, and maintenance in the Day Service and report any issues to management as appropriate.
• Be familiar with emergency procedures and know who to contact in an emergency.

Training & Professional Development

• Participate in regular professional supervision.
• Participate in further training and development as required.
• Be responsible for self-health and wellbeing in order to carry out the duties of the role.

Administration and Accountability

• Maintain detailed records of Outcomes and ensure client notes, Care Plans, and all electronic and paper files are kept up to date in accordance with Anew’s policy.
• Compile and coordinate statistics relating to Key Performance Indicators through the use of PASS, Outcome Star, online and internal systems.
• Contribute to the on-going development of the service in keeping with good practice and Anew’s objectives.
• Assist in the administration and day to day operation of the service.
• Participate in team meetings and report to the Team Leader/Services Manager/Coordinator on matters affecting the delivery of service.
• Be accountable for any money spent on behalf of Anew.
• Be punctual and precise in maintaining time sheets.
• Perform any other duties that may be assigned from time to time.

Requirements for the Role

Personal attributes

• Commitment to the delivery of a quality service to pregnant women and new mothers experiencing homelessness and where appropriate to the baby’s father.
• Ability to act on own initiative and consult where appropriate.
• Excellent organisational skills.
• Ability to work under pressure and to make decisions in consultation with line manager when appropriate.
• To be committed to adhering to best practice in work and be innovative and open to change.
• Ability to form objective relationships with this client group. colleagues and other agencies.

Qualifications and Experience

• A minimum Level 7 qualification in social care/youth work, addiction studies or related field is required.
• Experience managing and delivering small programmes and projects is an advantage.
• Good IT skills and proficient in Microsoft Office is required.
• Experience working with women in a social care service, residential care and/or homeless services is desirable.
• Ability to produce reports and deliver presentations is an advantage.
• Experience working with pregnant women and new mothers is an advantage.

Additional

A Full Driving License would be a distinct advantage in this role. This role requires a significant level of flexibility to respond to the needs of the residents in service at any time.

Terms and Conditions

• Part-time role is based on a 3 day week
• There is a probationary period of six months.
• Satisfactory Garda Vetting is required.
• Salary: DOE and as part of Anew’s Pay Scale.
• This post is dependent on the ongoing provision of resources from Anew’s funders.
• The post is based in Dublin 2 and includes travel across the Dublin Region as required.
• Participating in the “On-Call” rota as per Anew’s On Call policy is a requirement of the role.
• Anew is an equal opportunity employer.

Application Process

If you are interested in applying for this position, please email a cover letter and a copy of your CV to [email protected] before the closing date of 5pm on Tuesday, 4th November 2024. Please ensure to include ‘Application for Social Care Worker’ in the subject line of your email. If you have any questions on this role, please phone Marian Barnard on 086 4117731. Some interviews may be held before the closing date.

Please note that a panel will be formed for a waiting list of candidates for any future vacancies that become available in the organisation.